It recognises the patient ringing
From the number on their record, so a returning patient does not spell their name again.
Health and clinics
An AI receptionist
for Cliniko
A clinic phone rings hardest at exactly the moment nobody can answer it, which is while a practitioner is with a patient.
An AI receptionist for Cliniko clinics. It recognises the patient ringing, offers times your Cliniko diary is really free, and books them in. It is reception, not a clinician, and the line between the two is enforced.
What it does with Cliniko
It offers times the diary is really free
Read from Cliniko at the moment of the call, per practitioner, so nobody is offered a slot that is already taken.
It books them in
Into Cliniko, against the right practitioner, with the appointment type they asked for.
What it will not do
Worth knowing before you buy rather than after. Every connection has edges, and pretending otherwise only moves the disappointment later.
This is the important one: it is reception, not a clinician. It never opens a clinical note and never discusses anybody’s health, symptoms or treatment. It books appointments and answers about appointments.
Anything clinical is handed to a person. It says so on the call rather than guessing.
The Cliniko connection is set up with your clinic and tested on your own diary before any patient reaches it.
Questions
Will it give patients health advice?
No, and this is deliberate rather than a limitation we are working on. It never opens a clinical note and never discusses symptoms or treatment. Anything clinical goes to a practitioner.
Can it book with a specific practitioner?
Yes. Availability is read per practitioner from Cliniko, so a patient can ask for the person they usually see.
What about patient privacy?
It works from appointment information, not clinical records, and calls are handled on New Zealand numbers in New Zealand data centres.
Put it on your line
Keep your number. The setup is done with you, and your Cliniko connection is tested on your own account before a single real caller reaches it.