Job management for trades
You are under a house with a torch in your teeth. The phone rings. By the time you get out, the caller has tried the next plumber on the list.
An AI receptionist for tradies on Fergus. It answers, works out whether the call is an emergency or a quote, gets the site address, and writes the enquiry into Fergus while you are still on the tools.
An emergency and a quote request are not the same call and should not land in the same place. The receptionist asks enough to tell them apart, then says out loud what happens next, so nobody hangs up wondering whether anyone is actually coming.
Site address, not billing address. It reads the address back to the caller and checks it, because a job written into Fergus with the wrong street is worse than no job at all.
The customer, the site and the enquiry, created and linked, in their own words rather than a summary of a summary. Nothing to re-key when you finally sit down.
Both are off until you switch them on. When they are on, it can raise a quote request for you to price, and book a visit into your diary against somebody who is genuinely free.
Worth knowing before you buy rather than after. Every connection has edges, and pretending otherwise only moves the disappointment later.
It does not price work. A quote request is raised for you to price; the receptionist never quotes a figure to a caller.
It books against real availability, so if the diary is full it says so rather than promising a time you cannot make.
Fergus has no assignment engine of its own, so the rules about who gets which job are ones you set here, not ones Fergus decides.
Yes. The customer, site and enquiry are created and linked in Fergus, in the caller’s own words. Raising a quote request and booking a visit are separate switches you turn on when you want them.
Only if you switch visit booking on. Until then it captures the enquiry and leaves the scheduling to you.
It is identified as an emergency on the call, and your urgent-call rules decide who is rung. You are not reading about it in the morning.
Keep your number. The setup is done with you, and your Fergus connection is tested on your own account before a single real caller reaches it.