It knows the member ringing
Matched from the number they rang on, so a member is greeted as a member rather than treated as an enquiry.
Membership and clubs
An AI receptionist
for GymMaster
The person on the desk is spotting a lift, signing somebody in and answering the phone. One of those three is going to suffer.
An AI receptionist for gyms on GymMaster. It recognises members from the number they ring on, reads class timetables and the spaces still free, and answers the questions that pull staff off the floor.
What it does with GymMaster
It reads the class timetable
What is on, when, and how many spaces are actually left, at the moment they ask.
It answers the questions that pull staff off the floor
Opening hours, what is on tonight, whether there is room in the six o’clock class.
It captures the enquiries worth having
A prospective member who rings at eight in the evening is a lead, not a missed call.
What it will not do
Worth knowing before you buy rather than after. Every connection has edges, and pretending otherwise only moves the disappointment later.
It answers about membership and classes. It does not change somebody’s membership or take a cancellation as a fait accompli.
Recognition is by the number on the member record, so a member ringing from a new phone is not recognised until that number is on file.
Class spaces are read live, so a class that filled a minute ago is reported as full.
Questions
Can it tell somebody if a class is full?
Yes, read live from GymMaster at the time of the call rather than from a timetable printed on Monday.
Will it cancel a membership over the phone?
No. It takes the request and passes it to a person, because that conversation is one a club should be having itself.
Does it work outside staffed hours?
That is most of the point. The phone is answered when the desk is not staffed.
Put it on your line
Keep your number. The setup is done with you, and your GymMaster connection is tested on your own account before a single real caller reaches it.